Reviews

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  • The resource system is among the most important on our platform. The reviews that populate them are no less so. In acknowledgment of that, we’ve determined that the most practical means of ensuring that our creators and our buyers are familiar with our resource review policies and features is with an in depth and dedicated wiki, explaining each. Regardless of which side of the review you’re on, it will benefit you to make use of the entirety of this wiki’s contents.

    Requirements​

    In order to submit a review, you must be using your personal account and have downloaded the resource. Business accounts are unable to leave reviews. Businesses do not have opinions, the people behind them do, please feel free to submit reviews through your personal accounts.

    Lastly, you must not be presently restricted or suspended.

    Expectations​

    When posting a review on a resource, make sure it follows all of our expectations.
    • Reviews must be relevant to the community and have informative content.
    • All claims made within a review must be truthful.
    • Reviews are not to be used as a means of asking support related questions.
    • Only one review can be left per user for each resource.
    • Reviews must be representative of the latest version of the resource.
    • Users cannot request a specific star rating to be given on a resource.
    • Reviews cannot be given in exchange for a review back.
    • Reviews must still follow all global site rules.
    • Reviews cannot be given on resources you've contributed to.
    Examples of invalid reviews include:
    • This resource is too expensive!
    • The license duration needs to be longer
    • I want more features
    • This resource is bad because resource x is better
    • Awesome!
    • Very good resource

    Dispute Process​

    If you received a review on your resource that you believe breaks our policies, please initially try and resolve the review with the user by contacting them. If that fails, initiate the dispute process by clicking the report button next to the review. The report will be added to our queue and assigned to a resource moderator. Once the resource moderator reviews the report, they will start a conversation between you and the reviewer.

    In a review dispute, please provide to the resource moderator your claims and the proof associated with them. Failure to cooperate will result in you losing the dispute. In the dispute, make sure to remain civil and respectful as the best solution will be reconciliation between the parties involved.

    At the end of the dispute, the resource moderator will provide one of three resolutions.
    • The review is entirely rule abiding and will stay unless modified in the future in a way which is not.
    • The review is partially rule abiding, but needs additions/removals/changes. These will be disclosed and a warning may be issued.
    • The review is entirely rule violating, and has been removed. A warning may be issued.
    If something is decided to be a violation of our rules, and it is re-added without a reasonable attempt to comply with the rules, a warning will always be issued.
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